Community Manager (Gaming/Esports) – English Required

Über das Unternehmen

ESL Gaming, part of the Savvy Games Group, is the world’s leading esports company. For decades, we have been shaping the industry and leading innovation in esports and gaming globally. We create a world where everybody can be somebody and provide a diverse range of products that cover the entire esports ecosystem. From grassroots to global pro leagues, we are at the forefront of the competitive gaming revolution. Join us and help us continue to build epic esports experiences.

Stellenbeschreibung

We are seeking a passionate and dynamic Community Manager to join our team in Frankfurt am Main. In this pivotal role, you will be the voice of ESL Gaming, fostering a vibrant and engaged community around our esports titles and events. You will be responsible for creating, managing, and moderating online and offline interactions, ensuring a positive and inclusive environment for all fans. If you live and breathe gaming, have exceptional communication skills, and are fluent in English, we want to hear from you!

Hauptverantwortlichkeiten

• Develop and execute comprehensive community strategies to increase engagement, retention, and growth across various platforms.
• Act as the primary point of contact for the community, responding to inquiries, feedback, and concerns in a timely and professional manner.
• Monitor and moderate community channels (forums, social media, Discord, Twitch chat, etc.) to ensure adherence to community guidelines and foster positive interactions.
• Create engaging content, including announcements, updates, contests, and discussions, tailored to specific community platforms.
• Collaborate closely with marketing, social media, content, and event teams to align community initiatives with broader company goals.
• Identify and engage with community influencers, content creators, and key opinion leaders to amplify reach and engagement.
• Collect and analyze community feedback, providing actionable insights to internal teams for product and service improvements.
• Organize and facilitate online and offline community events, meetups, and fan activations.
• Stay up-to-date with industry trends, community management best practices, and the latest gaming/esports news.
• Prepare regular reports on community sentiment, growth, and engagement metrics.

Erforderliche Fähigkeiten

• Minimum 2 years of proven experience in community management, preferably within the gaming, esports, or entertainment industry.
• Native-level fluency in English, both written and verbal, with excellent copywriting and communication skills.
• Deep passion for gaming and esports, with an understanding of various game genres and competitive scenes.
• Demonstrated experience managing online communities across multiple platforms (Discord, Twitter, Reddit, Twitch, YouTube, forums).
• Strong understanding of online community dynamics, moderation techniques, and conflict resolution.
• Ability to create compelling and engaging content for diverse audiences.
• Proficiency with community management tools and analytics platforms.
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Excellent interpersonal skills and a natural ability to connect with people.

Bevorzugte Qualifikationen

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• Experience with live event support and fan interaction.
• Knowledge of additional languages, especially German, is a plus.
• Familiarity with project management tools (e.g., Asana, Jira).
• Experience in data analysis and reporting on community metrics.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and public holidays.
• Flexible working hours and hybrid work model.
• Opportunities for professional development and career growth.
• Access to exclusive esports events and tournaments.
• Vibrant, international, and inclusive work environment.
• Company-sponsored team events and social gatherings.
• Employee discounts on gaming merchandise and peripherals.

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