Customer Success Manager – Relocation Package

Über das Unternehmen

Daimler Truck AG is one of the world’s largest commercial vehicle manufacturers, with over 100,000 employees globally. We are pioneers in sustainable transportation, focusing on innovative technologies, connectivity, and autonomous driving solutions for trucks and buses. Our commitment extends to delivering exceptional value and service to our customers, driving the future of mobility through cutting-edge engineering and digital transformation. Join us in shaping tomorrow’s logistics and transportation landscape.

Stellenbeschreibung

Are you passionate about building strong customer relationships and ensuring their long-term success with innovative products? Daimler Truck AG is seeking a dedicated Customer Success Manager to join our dynamic team in Stuttgart-Bad Cannstatt. In this pivotal role, you will be responsible for fostering strong, lasting relationships with our key enterprise customers, understanding their needs, and ensuring they derive maximum value from our solutions. This role is crucial for driving customer satisfaction, retention, and growth within our digital services and connected vehicles portfolio. We offer a comprehensive relocation package to support your move to the vibrant region of Stuttgart.

Hauptverantwortlichkeiten

• Serve as the primary point of contact and trusted advisor for a portfolio of key enterprise customers.
• Develop and maintain strong, long-term relationships with customer stakeholders at all levels.
• Proactively engage with customers to understand their business objectives, challenges, and success metrics.
• Onboard new customers, ensuring a smooth transition and rapid time-to-value.
• Conduct regular business reviews to track progress, present results, and identify opportunities for further engagement.
• Collaborate cross-functionally with sales, product, and technical support teams to resolve customer issues and advocate for customer needs.
• Identify upsell and cross-sell opportunities within existing accounts and collaborate with sales to drive revenue growth.
• Monitor customer health, identify at-risk accounts, and proactively implement mitigation strategies.
• Contribute to the continuous improvement of customer success processes and best practices.

Erforderliche Fähigkeiten

• Minimum 2 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in B2B SaaS or Automotive Tech.
• Proven ability to build and maintain strong relationships with enterprise clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Fluent in English and German (written and spoken).

Bevorzugte Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Experience working with digital products or connected services in the automotive or commercial vehicle industry.
• Demonstrated experience in driving customer adoption and value realization.
• Project management skills and experience with cross-functional collaboration.

Vorteile & Zusatzleistungen

• Comprehensive relocation package including visa support, housing assistance, and moving expense coverage.
• Competitive annual salary and performance-based bonuses.
• Generous vacation policy and flexible working hours.
• Extensive professional development and training opportunities.
• Company pension scheme and attractive employee discounts.
• Modern office environment with state-of-the-art facilities.
• Access to innovative technologies and projects shaping the future of transportation.
• On-site fitness center and subsidized canteen.

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