E-commerce Customer Care (English) – No German Required

Über das Unternehmen

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to almost 50 million active customers across 25 markets. Our mission is to re-imagine fashion for the good of all, and we work to connect people and fashion with technology, offering a vast assortment of international brands and an inspiring customer experience. Join our diverse team and contribute to a company culture built on innovation, collaboration, and customer focus.

Stellenbeschreibung

Are you passionate about helping people and eager to kickstart your career in e-commerce? We are looking for an enthusiastic and customer-focused E-commerce Customer Care Specialist to join our international team. In this role, you will be the first point of contact for our English-speaking customers, providing exceptional support and ensuring a seamless shopping experience. No German language skills are required for this position; your excellent English communication will be your key asset. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and want to be part of a leading fashion and lifestyle platform.

Hauptverantwortlichkeiten

• Respond promptly and professionally to customer inquiries via email, chat, and phone in English.
• Efficiently resolve customer issues related to orders, products, deliveries, returns, and payments.
• Provide accurate information regarding Zalando's products, services, promotions, and company policies.
• Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
• Collaborate effectively with various internal departments (e.g., logistics, tech) to ensure customer satisfaction.
• Identify and escalate complex issues to the appropriate team members for resolution.
• Contribute to a positive team environment and share best practices to improve overall customer service.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• A genuine passion for helping customers and a customer-centric mindset.
• Proficiency in using basic computer software and web applications.
• Ability to work independently and manage time effectively in a remote setting.
• Empathy, patience, and a positive attitude, even under pressure.
• Strong attention to detail and accuracy.

Bevorzugte Qualifikationen

• Previous experience in a customer service, call center, or e-commerce role is a plus.
• Familiarity with CRM systems (e.g., Zendesk, Salesforce) or similar customer support tools.
• Experience working in a remote or distributed team environment.
• An interest in fashion, lifestyle, and e-commerce trends.

Vorteile & Zusatzleistungen

• 100% Remote Work: Enjoy the flexibility of working from anywhere within Germany.
• Flexible Working Hours: Achieve a better work-life balance.
• Employee Discounts: Generous discounts on Zalando products and partner brands.
• Comprehensive Health & Wellness Programs: Access to mental health support and fitness initiatives.
• Professional Development: Opportunities for continuous learning, training, and career growth.
• International Team: Work within a diverse and inclusive environment.
• Modern Tech Stack: Utilize cutting-edge tools and technologies.

Jetzt bewerben