Medical Receptionist – Private Clinic

Über das Unternehmen

Privatklinik Döbling is a leading private hospital in Vienna, renowned for its commitment to medical excellence, patient-centered care, and state-of-the-art facilities. We offer a comprehensive range of medical services across various specialties, delivered by a team of highly qualified doctors and dedicated staff. Our clinic is known for its serene environment and personalized approach to healthcare, ensuring the highest standards of comfort and privacy for our patients.

Stellenbeschreibung

We are seeking a highly organized and compassionate Medical Receptionist to join our esteemed private clinic in Liesing, Vienna. This pivotal role involves being the first point of contact for our patients, ensuring a welcoming and efficient experience from arrival to departure. You will be responsible for managing patient appointments, handling inquiries, maintaining accurate records, and providing administrative support to our medical team. The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong commitment to patient satisfaction in a high-end medical environment.

Hauptverantwortlichkeiten

• Warmly greet and welcome patients and visitors to the clinic, ensuring a positive first impression.
• Manage appointment scheduling, rescheduling, and cancellations efficiently using our clinic management system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate department or personnel.
• Register new patients and update existing patient information accurately in the electronic health records (EHR) system.
• Process patient check-ins and check-outs, including verifying insurance information and collecting co-payments.
• Maintain the cleanliness and organization of the reception area.
• Handle general administrative tasks such as filing, scanning, and managing incoming/outgoing mail.
• Assist with preparing patient charts and ensuring all necessary documentation is available for appointments.
• Liaise with medical staff to ensure smooth patient flow and address any scheduling conflicts.
• Adhere to strict patient confidentiality (GDPR and local data protection regulations) at all times.

Erforderliche Fähigkeiten

• Fluent in German and English (both written and spoken)
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in data entry
• Ability to maintain composure and professionalism in a fast-paced environment
• Customer service-oriented mindset

Bevorzugte Qualifikationen

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting.
• Familiarity with medical terminology and healthcare administrative procedures.
• Experience with electronic health records (EHR) systems.
• Additional language skills (e.g., French, Italian, Arabic) are a plus.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and continuous learning.
• Modern and supportive working environment in a prestigious private clinic.
• Employee discounts on clinic services for family members.
• Convenient location with excellent public transport access.
• Team-building events and a collegial work culture.

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