Technical Support Representative (English) – Remote

Über das Unternehmen

SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers‘ businesses into intelligent enterprises. We are committed to fostering a culture of innovation, diversity, and collaboration, enabling our employees to thrive and make a significant impact on the world.

Stellenbeschreibung

We are seeking a dedicated and customer-focused Technical Support Representative to join our global team. This is a fully remote position, perfect for individuals who thrive in a flexible work environment and are passionate about technology. You will be the first point of contact for our English-speaking customers, providing exceptional technical assistance and ensuring their success with SAP products. If you possess excellent problem-solving skills, a knack for clear communication, and a desire to help others, we encourage you to apply.

Hauptverantwortlichkeiten

• Provide first-level technical support to customers via phone, email, and chat in English.
• Diagnose and resolve technical issues related to SAP software products and services.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in our CRM system.
• Escalate complex issues to senior support engineers or relevant departments when necessary.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Stay up-to-date with new product features, updates, and support procedures.
• Contribute to the knowledge base by creating and updating support articles.

Erforderliche Fähigkeiten

• Fluent in English (written and spoken).
• Proven experience in a customer service or technical support role (minimum 12 months).
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Basic understanding of IT systems, software applications, and network fundamentals.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with common office software and CRM systems.

Bevorzugte Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with SAP products or other enterprise software solutions.
• Familiarity with ITIL principles.
• Prior experience working in a remote or distributed team environment.
• Additional language proficiency (e.g., German, French, Spanish) is a plus.

Vorteile & Zusatzleistungen

• Comprehensive health and wellness benefits.
• Flexible, 100% remote work environment.
• Generous paid time off and holidays.
• Opportunities for professional development and career growth within a global company.
• Access to SAP's extensive training and certification programs.
• Employee assistance program.
• Competitive salary package.

Jetzt bewerben