Werkstudent: IT Helpdesk – No German Required

Über das Unternehmen

Swisscom is Switzerland’s leading telecommunications company and one of its leading IT companies. With a strong commitment to innovation and customer satisfaction, we connect people and businesses across the nation. We are dedicated to fostering a diverse and inclusive environment where talent thrives. Join our international team in Zurich and contribute to a company that shapes the future of connectivity.

Stellenbeschreibung

We are looking for an enthusiastic and dedicated Werkstudent (part-time student worker) to join our IT Helpdesk team in Zurich-Enge. This is an excellent opportunity for students looking to gain practical experience in an international, fast-paced IT environment. You will be the first point of contact for our employees, providing essential technical support and ensuring smooth IT operations. Crucially, no German language skills are required for this role; strong English communication skills are key.

Hauptverantwortlichkeiten

• Provide first-level technical support for hardware, software, and network issues via phone, email, and chat.
• Log, track, and resolve IT incidents and service requests using our ticketing system.
• Escalate complex issues to senior IT specialists when necessary.
• Assist with onboarding new employees by setting up workstations and configuring software.
• Maintain accurate documentation of IT procedures and solutions.
• Support IT asset management, including inventory tracking and equipment deployment.
• Educate users on basic IT best practices and common troubleshooting steps.

Erforderliche Fähigkeiten

• Currently enrolled in a Bachelor's or Master's degree program in Computer Science, IT, or a related field.
• Excellent communication skills in English (verbal and written).
• Basic understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with common hardware components and networking concepts.
• Strong problem-solving abilities and a proactive attitude.
• Ability to work independently and as part of a team.

Bevorzugte Qualifikationen

• Previous experience in a helpdesk or customer support role (even informal).
• Knowledge of ITIL fundamentals.
• Familiarity with remote desktop tools.
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).

Vorteile & Zusatzleistungen

• Flexible working hours to accommodate studies.
• Opportunity to work in an international and dynamic environment.
• Mentorship and professional development opportunities.
• Access to modern IT infrastructure and tools.
• Attractive student compensation.
• Discounted mobile and internet services.
• On-site canteen and recreational facilities.

Jetzt bewerben