Flight Booker (English Speaking) – Remote

Über das Unternehmen

Expedia Group is a global travel technology company powering billions of travel experiences. We believe travel is a force for good and are dedicated to connecting travelers with a vast selection of accommodations, flights, rental cars, cruises, activities, and travel packages worldwide. Our mission is to bring the world within reach for every traveler, making booking seamless and enjoyable.

Stellenbeschreibung

We are seeking a highly organized and customer-focused Flight Booker to join our remote team. In this role, you will be responsible for researching, booking, and managing flight itineraries for our diverse client base. This is a 100% remote position, allowing you to work from anywhere within Germany, ensuring you can deliver exceptional service with flexibility. Fluency in English is essential, as you will primarily assist English-speaking customers and coordinate with global travel partners. The ideal candidate will have a keen eye for detail, excellent communication skills, and a passion for travel.

Hauptverantwortlichkeiten

• Research and identify optimal flight routes, schedules, and fares for domestic and international travel requests.
• Book, modify, and cancel flight reservations accurately and efficiently using GDS (Global Distribution System) or proprietary booking tools.
• Provide clear, concise, and timely communication to clients regarding their travel plans, changes, and options.
• Handle customer inquiries and resolve issues related to flight bookings, including delays, cancellations, and re-bookings.
• Maintain up-to-date knowledge of airline policies, fare rules, and travel regulations.
• Process payments and manage booking confirmations.
• Collaborate with other team members and departments to ensure a seamless travel experience for clients.
• Document all client interactions and booking details accurately in the system.

Erforderliche Fähigkeiten

• Fluent in English (written and spoken)
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Proficiency in using flight booking systems or GDS (e.g., Amadeus, Sabre, Galileo)
• Ability to work independently and manage time effectively in a remote environment
• Problem-solving skills and a customer-centric approach
• Basic computer literacy and proficiency with Microsoft Office Suite

Bevorzugte Qualifikationen

• Previous experience in a travel agency, airline, or corporate travel department
• Knowledge of an additional European language (e.g., German, French, Spanish)
• Experience with customer relationship management (CRM) software
• Associate's or Bachelor's degree in Travel & Tourism, Hospitality, or a related field

Vorteile & Zusatzleistungen

• Competitive salary and performance bonuses
• Comprehensive health and wellness benefits package
• Generous travel discounts and perks for personal use
• Flexible 100% remote work environment
• Opportunities for professional development and career advancement within a global company
• Paid time off and holidays
• Access to a global network of travel professionals

Jetzt bewerben