Working Student: Client Support – English Only

Über das Unternehmen

UBS is a leading global firm providing financial services to private, corporate, and institutional clients. With a presence in all major financial centers, we are committed to connecting people and ideas to help our clients achieve their goals. We believe in fostering talent, encouraging innovation, and providing a supportive environment for professional growth.

Stellenbeschreibung

Are you a highly motivated university student looking to gain practical experience in client support within a global financial institution? UBS is seeking a dedicated Working Student to join our Client Support team in St. Gallen. In this role, you will be an integral part of our operations, primarily focusing on assisting English-speaking clients. This is an excellent opportunity to apply your language skills, develop a deep understanding of financial services, and contribute to a fast-paced and dynamic environment. You will work closely with experienced professionals, learning about our products, services, and client relationship management strategies.

Hauptverantwortlichkeiten

• Provide professional and timely support to English-speaking clients via phone and email, addressing inquiries and resolving issues.
• Document client interactions accurately and maintain up-to-date client records in our systems.
• Collaborate with internal teams (e.g., operations, sales) to ensure seamless client service and issue resolution.
• Assist with administrative tasks related to client support, including data entry and report generation.
• Stay informed about UBS products, services, and policies to provide accurate information to clients.
• Contribute to process improvements and knowledge sharing within the client support team.

Erforderliche Fähigkeiten

• Currently enrolled as a student at a university or college (Bachelor's or Master's degree program).
• Fluent in English, both written and verbal (C1/C2 level required).
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• A proactive and service-oriented mindset.

Bevorzugte Qualifikationen

• Previous experience in a customer service or support role (even part-time or voluntary).
• Familiarity with financial terminology or a keen interest in the financial industry.
• Knowledge of an additional language (e.g., German, French, Italian) is a plus.
• Experience with CRM software.

Vorteile & Zusatzleistungen

• Flexible working hours to accommodate your studies.
• Opportunity to gain hands-on experience in a leading global financial institution.
• Mentorship and professional development opportunities.
• Access to internal training programs and resources.
• Networking opportunities with industry experts.
• Modern office environment in St. Gallen.
• Competitive hourly wage.

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