Remote Tech Support – IT Helpdesk

Über das Unternehmen

T-Systems, a subsidiary of Deutsche Telekom, is a leading global provider of integrated information and communications technology (ICT) solutions. We serve multinational corporations and public sector organizations across various industries, enabling their digital transformation journeys. Our services range from cloud infrastructure and cybersecurity to IoT solutions and IT consulting, all delivered with a commitment to innovation and customer success.

Stellenbeschreibung

We are seeking a dedicated and technically proficient Remote Tech Support Specialist to join our dynamic IT Helpdesk team. In this 100% remote role, you will be the first point of contact for our internal and external clients, providing essential technical assistance and support related to computer systems, hardware, and software. Your expertise will be crucial in diagnosing and resolving technical issues, ensuring minimal disruption and high user satisfaction. This position requires strong problem-solving abilities, excellent communication skills, and a passion for helping others navigate their technological challenges.

Hauptverantwortlichkeiten

• Provide first-level contact and convey resolutions to customer issues over the phone, email, chat, and remote assistance tools.
• Walk customers through problem-solving processes, diagnose and troubleshoot technical issues, including account setup and network configuration.
• Properly escalate unresolved issues to the appropriate internal teams (e.g., L2 support, network administrators).
• Track, route, and redirect problems to correct resources, ensuring timely follow-up with customers.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Document technical knowledge in the form of notes and manuals.
• Maintain high levels of customer satisfaction and strive for first-call resolution.
• Participate in ongoing training and development to stay current with technology and support best practices.

Erforderliche Fähigkeiten

• Proven experience as a Helpdesk Technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in Windows and macOS operating systems
• Familiarity with remote desktop applications and helpdesk software (e.g., Zendesk, ServiceNow)
• Excellent communication and interpersonal skills
• Customer-oriented and cool-tempered
• Fluent in English (written and spoken)

Bevorzugte Qualifikationen

• ITIL Foundation certification
• CompTIA A+ or Network+ certification
• Fluency in German or another European language
• Experience with Microsoft 365 administration and support
• Bachelor's degree in Computer Science, IT, or a related field

Vorteile & Zusatzleistungen

• 100% Remote Work flexibility
• Competitive salary and performance bonuses
• Comprehensive health and wellness programs
• Generous vacation and paid time off
• Opportunities for professional growth and career development
• Access to a wide range of training resources and certifications
• Inclusive and diverse company culture
• Employee assistance program

Jetzt bewerben